Today healthcare providers not only need to offer excellent patient care, but a positive customer experience as well.
Patients now expect high-quality healthcare teamed with exceptional customer service. They want to feel that you’re genuinely interested in their overall health and wellbeing, and they’re not just another ‘number in the system’.
Patient resources, such as patient handbooks, fact sheets, brochures and regular emails can help you foster those patient relationships. And improved patient experience means a better client retention rate and a more successful business.
Let me help
I can produce:
- Patient handbooks — important information about your practice, which means less time on the phone answering the same old questions.
- Fact sheets — information on conditions, treatments and services.
- Appointment follow-up leaflets — key information following common patient procedures.
- Newsletter content — regular articles about current health issues, trends and research.
- Email content — so you can stay in touch with your clients while offering them valuable health information.
Want to offer more to your patients?
“Able to make complex material easy to understand.”
It was great working with Nerissa. She asked relevant questions at the start, so that she could develop appropriate content that spoke to the target audience. She was able to distil complex material to make it easy to understand and structured the content clearly and logically. Since completing the project, Nerissa has started another project within my organisation. I will use her services again without hesitation.
“So easy to work with. Can’t recommend highly enough.”
I recently engaged Nerissa of The Melbourne Health Writer to complete some work for a new product being launched. Nerissa was so easy to work with, required little direction, and completed the work in what was a VERY tight deadline. I couldn’t recommend her highly enough.
“Able to translate complex subject matter for a general audience.”
Nerissa assisted with the development of a number of fact sheets about mental health and psychiatry for the Royal Australian and New Zealand College of Psychiatrists. I engaged Nerissa due to her experience with the subject matter, professional approach when dealing with senior clinicians and experts and ability to distil and translate complex subject matter for a general audience. I found her to be extremely professional, well organised and able to work flexibly with our requirements. I would recommend Nerissa for your next content project.
Need my help?
I'm Nerissa Bentley
I'm a health communications specialist and I've helped many health institutions, national brands and medical organisations develop credible, thoroughly-researched, easy-to-understand health content. Now I'm ready to help you.
Want to chat?
As featured on The Hot Copy Podcast
As featured on The Clever Copywriting School