Privacy Policy

At The Melbourne Health Writer (MHW) www.melbournehealthwriter.com, I am committed to protecting your privacy as an online visitor to my website. I use the information I collect about you to maximise the services that I provide to you. www.melbournehealthwriter.com.com respects the privacy and confidentiality of the information provided by you. Please read my separate Privacy Policy below carefully.

You may change your details at any time by advising me in writing via email.

What Information is collected?

When you visit this website you may provide two types of information:

personal information you knowingly choose to disclose that is collected on an individual basis, and

website use information collected on an aggregate basis as you and others browse the site.

Storage and security of your information

I receive and store information you enter on my website or give me in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable me to send you information, or provide you a quote for copywriting services. I may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with www.melbournehealthwriter.com.

I may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding my website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such newsletters by your registering your details on this site. However, if you wish to cease receiving any such information you may let me know either by email or unsubscribing at any time and your request will be actioned as soon as possible.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third-party supplier when it is required by law, for goods or services which you have purchased or to protect www.melbournehealthwriter.com copyright, trademarks and other legal rights.

I respect the privacy of my online visitors. I may collect information on or through this website that can personally identify you. For example, I collect personally identifiable information which you volunteer to me to respond to visitor questions and comments about me and my services, and to mail e-newsletters (“Personal Data”).

I will use all reasonable means to protect the confidentiality of your Personal Data while in my possession or control. I will not knowingly share any of your Personal Data with any third party other than my service providers who assist me in providing the information and/or services I am providing to you. To the extent that I do share your personal information with a service provider, I would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact me if you require specific details.

Any non-personal information, communications and material you send to this website or to me by email, or which I obtain from third parties without promises of confidentiality, may be kept, used and disclosed by me on a non-confidential basis. I am free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, I will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

If you choose to correspond via email, I may retain the content of your email messages together with your email address and the responses.

Cookies

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of a website.

My website uses cookies to analyse website traffic and help me provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

As you use this website, the site uses its cookies to differentiate you from other users. Cookies, in conjunction with this web server’s log files, allow me to calculate the aggregate number of people visiting this site and which parts of the site are most popular. This helps me gather feedback in order to constantly improve this site and better serve my customers. Cookies do not allow me to gather any personal information about you and I do not generally store any personal information that you provided to me in your cookies. By consenting and continuing to visit this site, you consent to the placement of cookies on your device.

Disclosure of your information

I may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, www.melbournehealthwriter.com may use your Personal Data to protect the rights, property or safety of www.melbournehealthwriter.com, its customers or third parties.

Finally, if there is a change of control in this business (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. And finally, I would only disclose your information in good faith and where required by any of the above circumstances.

Third parties

MHW (www.melbournehealthwriter.com) does not and will not sell or deal in personal or customer information. I will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of www.melbournehealthwriter.com, its customers or third parties, or if required by law.

I may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, I may use the information that you provide to improve our website and services but not for any other use.

Security

www.melbournehealthwriter.com strives to ensure the security, integrity and privacy of personal information submitted to our website, and periodically updates its security measures in light of current technologies.

Email is not recognised as a secure medium of communication. For this reason, I request that you do not send private information to us by email. Some of the information you may enter on this site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilising this technology will have URLs that start with HTTPS instead of HTTP.

Links

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that www.melbournehealthwriter.com is not responsible for the privacy practices of such other websites. I encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Change in privacy policy

As I plan to ensure my privacy policy remains current, this policy is subject to change. I may modify this policy at any time, in my sole discretion and all modifications will be effective immediately upon posting of the modifications on this website. Please return periodically to review our privacy policy.

My responsibilities as a “controller” under the General Data Protection Regulations (GDPR)

 If you are a resident of the European Economic Area (“EEA”) you have certain rights and protections under the GDPR regarding the processing of your personal information. I am a controller under the GDPR as I collect, use and store your personal information to enable me to provide you with our goods and/ or services and information about them.

I rely on the following lawful means of processing your personal information:

  1. Where it is necessary to fulfil a contract with you. This includes where I collect your personal information to enable us to work together.
  2. Where you have given us valid consent to use your personal information, I will rely on that consent, and only use the personal information for the specific purpose for which you have given consent. This includes where I email newsletters, or send mobile notifications;
  3. I may also process your personal information where it is to further our legitimate interests where they are overridden by your rights or interests. This could include usage statistics, analytics and internal analysis so I can improve my services.

Your rights

If you are an EEA resident, you have various rights including the:

  • Right to be informed;
  • Right of access;
  • Right to rectification;
  • Right to object;
  • Right to restriction of processing;
  • Right to erasure or to be forgotten;
  • Right to data portability; and
  • Right not to be subject to automated processing.

If you want to access personal information I hold about you, or ask if that the information be corrected, please contact me. In some circumstances, you also have a right to object to or ask that I restrict certain processing activities or delete your personal information. If you would like to limit or request deletion of your personal information or exercise any other rights you can do so by contacting me.

Withdrawing your consent

You can withdraw your consent to my collection or processing of your personal information. You can do so by contacting me or by opting out of email newsletter communications by following the instructions in those emails or by clicking unsubscribe. If you withdraw your consent to the use of your personal information, you may not have access to my services, and I might not be able to provide you with my services. In some circumstances where I have a legal basis to do so I may continue to process your information after you have withdrawn consent, for example if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.

Compliance

 All personal information stored on my platform is treated as confidential. It is stored securely and is accessed by authorised personnel only. Our collection is limited in relation to what is necessary, for the purpose for which the personal information is processed, and kept only for so long as is necessary for the purpose for which the personal information was collected. I implement and maintain appropriate technical, security and organisational measures to protect personal information against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure. I ensure the encryption and pseudonymisation of personal information, and I have adequate cyber security measures in place.

Your acknowledgement

By providing me with your personal information, you consent to me disclosing it to third parties who reside outside the EU. I will ensure that those third parties are GDPR compliant.

Your consent

By using this site you consent to my collection and use of your personal information as described in this Privacy Policy. If I change our privacy policies and procedures, I will post those changes on this site to keep you aware of what information I collect, how I use it and under what circumstances I may disclose it.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact me at nerissa@melbournehealthwriter.com and I will respond within 48 hours.

Current as of 26 May, 2018

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I'm Nerissa Bentley

I'm a health communications specialist and I've helped many small businesses, health institutions and national brands develop credible, thoroughly-researched, easy-to-understand health content. Now I'm ready to help you.

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