Terms and Conditions

Thank you for choosing The Melbourne Health Writer. Please read through the following information carefully, as these Copywriting Terms and Conditions outline important information regarding contracts, copyright, and terms of payment.

Before work commences, you will be required to sign a Client Proposal document, indicating that you have read and agreed to these terms and conditions.

These project terms and conditions are part of the contract you enter into when you engage The Melbourne Health Writer. Please read them through carefully, and get in touch if you have any questions – nerissa@melbournehealthwriter.com or 0414 836 732.

These Terms and Conditions apply to all work provided by: The Melbourne Health Writer

Trading as: The Melbourne Health Writer

ABN: 61 866 355 423

DEFINITIONS

“You” is the client, its employees and agents.

“We”, “Us” and “Our” is The Melbourne Health Writer, its employees and agents.

How is a project confirmed?

A project will be confirmed upon receipt of the client’s written confirmation (either email or mail), that they are engaging the services of The Melbourne Health Writer to provide copywriting and/or communication services to their business, and that they accept the quoted fees and payment terms and conditions. Confirmation of a project will also indicate that the client agrees to be bound to these terms and conditions.

What about a contract?

Contracts will exist between The Melbourne Health Writer and the client engaging our services, and will not include a third party. The client agrees to indemnify The Melbourne Health Writer against any claim for compensation or damages brought about as a direct or indirect consequence of any work performed for the client or their organisation.

Who has copyright?

Throughout the term of the project, copyright for all material will be held by The Melbourne Health Writer, and will be transferred to the client upon final payment and the signing of an “End of Project Review” document. Until final payment is made, the client is prohibited from reproducing, distributing, or altering any material produced by The Melbourne Health Writer.

What will a job cost and how will I pay?

Quotes from The Melbourne Health Writer may be based upon the following:

  • the size of the project
  • the degree of background research required
  • the complexity of the work required
  • the need for interviews
  • the quantity and quality of background information supplied
  • the number and length of meetings required
  • the expected number of amends.

In all cases, a quote will be submitted for approval, prior to work commencing. Up to two (2), revisions are included in the initial estimate. Further revisions will be subject to extra charges.

Payment terms are a non-refundable instalment of 50% of the quote upfront, with the remaining balance due seven (7) days after the final invoice is sent to the client, unless otherwise specified. The final invoice will be sent with the first draft of copy.

Should the parameters and scope of the project change, The Melbourne Health Writer reserve the right to increase fees to take into account any extra time required. Where possible, extra time required for the project will be discussed with the client, prior to invoicing for the extra amount.

In cases where project work is ongoing, 100% of the monthly cost is required in advance, before work commences. Invoices will be issued either fortnightly or monthly (depending upon the job), with payment due within seven (7) days of the date of the invoice. If payment is not received within that time frame, The Melbourne Health Writer reserves the right to suspend further work until the payment has been made.

In some cases, a minimum contract period may be required.

The minimum project fee is $500.

Preferred method of payment is via bank transfer or credit card payment. (Please note a surcharge of 2.9% will be applied to all credit card payments).

An extra 10% GST charge will be applied to all fees.

Who has responsibility for work performed?

The Melbourne Health Writer takes great pride in delivering high-quality work and will endeavour to do so in all cases. In order to deliver such work, The Melbourne Health Writer reserves the right to outsource to subcontractors. While every effort will be made to ensure that work delivered is of the highest quality, there are no guarantees that work delivered will be free from typographical, grammatical or factual errors. It will be the responsibility of the client to ensure that all material is factual and correct. By engaging us to provide services, you agree to proofread (or engage the services of a proofreader to check) all material submitted to you. You also indemnify The Melbourne Health Writer against any costs arising from the appearance of any errors in any printed or published form.

While we provide reputable references and in-text references where appropriate, it will be the responsibility of the client to ensure that the information used is current, accurate and up-to-date. While every effort will be made to ensure that our work reflects current and accurate health information, it is the client’s responsibility to submit all copy for medical review, if required.

The Melbourne Health Writer accepts no responsibility for any images or graphs that may be used alongside written copy. It will be the client’s responsibility to ensure any rights or consents have been obtained when publishing such images. The client agrees to indemnify The Melbourne Health Writer from any legal repercussions that may be incurred on publication or distribution of such material by the client.

Can you make SEO Guarantees?

Search Engine Optimization (“SEO”) is governed by many factors which are outside the direct control of The Melbourne Health Writer. Search Engines are third party systems with unknown variables, algorithms and indexing decisions that can change at any time and without notice over which we have no control.

Therefore, while The Melbourne Health Writer will use best efforts, techniques and accepted standards to improve Client’s Search Engine Ranking, they cannot guarantee a particular ranking of a client’s website on any major Search Engine, using the client’s desired keywords. By signing this agreement, the client acknowledges that no guarantees are provided regarding the ranking of a particular website and that a website’s ranking with a particular search term will rely on a combination of factors, of which The Melbourne Health Writer is not in control.

What about AHPRA Compliance?

While every effort will be made to ensure that copy in your advertising (e.g. website and other marketing materials are compliant with AHPRA legislation, The Melbourne Health Writer is not a legal professional and therefore will not be held responsible for any non-compliant advertising that may result in an audit or a fine. If you are unsure if your advertising complies with the National Law, you should seek advice from your professional association, insurer and/or independent legal adviser. Further information with specific examples can be found at www.ahpra.gov.au/advertising.

What is the process and how long should it take?

Upon receiving a request for a quote based on the information provided by the client, The Melbourne Health Writer will prepare and submit a quote within three (3) days. It should be noted that the fee in the quote may increase if the scope of the project changes, or the work takes longer than anticipated. In all instances, the client will be notified if this is the case.

Once the quote has been received, and the client agrees to these terms and conditions, a briefing document, outlining the project and an invoice for 50% of the agreed costing (or full amount if under $500) will be sent to the client. The client must sign the briefing document and pay an instalment of 50% of the project cost (or full amount if under $500) within five (5) days, and prior to work commencing.

The Melbourne Health Writer will make every reasonable effort to provide work by the agreed timeframe. However, circumstances beyond our control – including major illness or family emergencies – may prevent us from getting work to you on time. If there are any perceived delays in meeting deadlines, we will notify the client in order to negotiate a longer timeframe.

We will not be responsible for any delivery delay if the delay or failure to supply is caused by matters beyond reasonable control including, without limitation:

  • Acts of God
  • Power failure
  • Equipment failure

Two (2) rounds of revisions and proofreading will be provided for free. Extra revisions will be subject to extra charges. Upon receiving the first and second drafts, any client amendments are to be returned within five (5) working days, unless otherwise agreed. If we are unable to complete work because we have not received information from you, we will continue the project at our next available slot in our schedule. This may affect your overall timeline.

If no amendments have been received, and the client fails to communicate with us after reasonable efforts are made by us, we will assume the client is happy with the work and the project will be closed.

What about urgent work?

While it is preferable to give appropriate time to writing tasks, we understand that in some cases, work required cannot be planned well in advance. If a project is urgent and The Melbourne Health Writer needs to move other jobs to fit it in, or to work outside of normal hours, an ‘urgent loading’ of 25% will apply.

What if I cancel my job or reject the work performed?

It is highly recommended that clients provide The Melbourne Health Writer with as much information as possible prior to work commencing, and during the course of the project in the form of revisions and feedback, in order for us to meet your requirements. If the work is rejected on the basis of style, editing or our interpretation of your needs, the client is liable for the full cost of the initial estimate.

You may terminate the job at any time via email. If you terminate the job for whatever reason after work has commenced, we reserve the right to invoice you for the full estimate. If the project is cancelled after confirmation, but prior to work commencing, The Melbourne Health Writer reserves the right to charge 25% of the original quote.

We may terminate the job at any time via email. If we terminate the job, we will invoice for the total stage in progress.

Late payments

In the case of late payments, The Melbourne Health Writer reserves the right to charge a late fee of $50.

For every month the invoice remains overdue, a late fee of 15% of the total cost of the job will be added.

Unpaid invoices

In the case of unpaid invoices (those not paid within two (2) months of the due date), The Melbourne Health Writer reserves the right to engage debt collection services. We also reserve the right to pass on any costs involved in retrieving payments, to the client.

Further questions?

If you have any questions or would like to discuss a particular project, please contact us at nerissa@melbournehealthwriter.com or on 0414 836 732.

Current as of January 2021.

Need my help?

I'm Nerissa Bentley

I'm a health communications specialist and I've helped many health institutions, national brands and medical organisations develop credible, thoroughly-researched, easy-to-understand health content. Now I'm ready to help you.

Want to chat?

As featured on The Hot Copy Podcast